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Our commitment to our customers

We are committed to building a lasting and meaningful relationship with you, our customer, and we recognize that this relationship must be built on mutual trust. We are Kosmoderma Research Centre and this privacy policy sets forth how we collect, use and safeguard the information you entrust with us. We collect data to provide you with the best products, skin, hair, body care experiences, and personalization from our brands.

Our detailed privacy policy below describes the types of information we collect from you directly, from your interactions with us (on our sites, mobile apps, digital tools (collectively, “Sites”) and advertising), how we use it, how we protect it, and your rights as our customer.

This privacy policy does not cover information that you submit on third-party websites, apps, social platforms (“Platforms”) even if we communicate with you on those sites. For example, if you post something on Facebook, Instagram, Twitter, or YouTube, that information is governed by the privacy policies on those Platforms. Below is our abbreviated privacy policy:

HOW WE COLLECT INFORMATION

Kosmoderma Research Centre collects information that you provide to us, from your engagement with our brand sites and platforms, advertising, media, and from third parties who have your consent to share it.

WHY WE USE DATA

We use data to communicate with you about our skin, hair, body care products, services, answer questions, and create better experiences. We use data for tailored advertising and communications.

We may combine information that we collect via one method (e.g., from a website, our digital advertising) with another method (For instance, say an offline event). We do this to get a more complete view of your preferences for our beauty products and services, which, in turn, allows us to serve you better and with more customization and better beauty products.

HOW WE SHARE INFORMATION

We share information with the third parties (vendors, agencies, and businesses) that help us run our sites, our business, and retail our products to further Kosmoderma’s mission. WE DO NOT SELL YOUR DATA. While we do not sell personal information, we may disclose to our service providers with controls such as prohibiting re-use or sale to prevent fraud, when required by law or authorities, and in the event of a sale or reorganization of our company.

YOUR CHOICES

You can unsubscribe from our sites at any time. You can also opt out of interest-based advertising as well as SMS messaging, push notifications.

How We Collect Information

Kosmoderma collects information that you provide to us, information from your engagement with our sites, advertising and media, and information from third parties who have gained your consent to share it. We may combine information that we collect via one method (e.g., from a website, digital advertising engagement) with another method (e.g., an offline event). We do this to get a more complete view of preferences which, in turn, allows us to serve you better and with more customization and better skin, hair, and body care products.

Here are some examples of the categories of information we collect and how we may use it:

Categories of Personal Information Examples
Identifiers
  • Name
  • Address
  • Telephone number
  • Mobile number
  • Online identifiers
  • Internet Protocol address
  • E-mail address
  • Social handles
  • Device identifiers
Payment Information
  • Credit or debit card information
Legally Protected Characteristics
  • Gender
Purchasing Information
  • Products or services purchased, obtained, or considered
  • Other purchasing or consuming histories
  • Loyalty activity and redemption
Geolocation Data
  • General location information
  • Precise information about your location if you allow us to collect it
Audio Visual Information
  • Photographs that you upload or share with us
  • Call center recordings
Inferences drawn from any of these personal information categories
  • Beauty and related preferences
  • Characteristics
  • Behaviors on and off site
  • Purchase patterns
  • Demographic
  • Household

Sources of Data

Personal Information you provide: When you create an account on Kosmoderma or make purchases with us (online or in-store), join a loyalty program, enter a contest, share photograph, video or product reviews, call our Consumer Care Center, sign up to receive offers or email, we collect the information that you provide to us. This information includes Personal Information (information that can be used to identify you as an individual) such as your name, social media handle, email, telephone number, home address, and payment information (such as account or credit card number). If you use a chat feature on our Sites, we collect the information you share during the interaction. We also collect information about your beauty preference, your use of our sites, demographics, and interests so that we can customize your beauty experiences.

If you use one of our virtual try-on features, we may collect and store your image(s), for example, if you use social sharing to send your image to a friend or post it online or if you save it to your profile.

You may also be able to register and log in to our sites or chat features using your social media accounts, such as Facebook or Google. These platforms may ask your permission to share certain information with us (e.g. name, gender, profile picture) and all information is shared subject to their privacy policies. You can control the information which we receive by changing your privacy settings offered by the respective social media platforms.

Information we automatically collect: We collect some data automatically when you use our sites. We may obtain information by automated means such as through cookies, pixels, web server logs, web beacons, and other technologies described below. Information collected via automated means includes identifiers (e.g., IP address, device ID, cookie ID, mobile advertising identifier), internet or network activity (e.g., browsing and search history, interactions with our websites or applications).

Cookies and Other Technologies: Our Sites, applications, email messages, and advertisements may use cookies and other technologies such as pixel tags and web beacons. These technologies are used to help us to (1) remember your information so you do not have to re-enter it, (2) track and understand how you use and interact with our Sites, (3) tailor the Sites and our advertising around your preferences, (4) manage and measure the usability of the Sites, (5) understand the effectiveness of our content, (6) otherwise enhance the Sites and our beauty offerings, and (7) protect the security and integrity of our Sites.

Cookies:

These are the types of cookies to monitor we use on our website:

Other Technologies:

Information from Third Parties: We receive information from third party partners, such as publishers that run our advertising, and retailers who feature our products. This information includes marketing and demographic data, analytics information, and offline records. We may also receive information from other companies that collect or aggregate information from publicly available databases or if you consented to allow them to use and share your information. This might be de-identified information about purchasing patterns, the location of shoppers, and sites that are of interest to our consumers. We also collect information about users who share common interests or attributes (e.g. color-treated hair) to create user “segments,” which help us to better understand and market to our customers. We may use your data as part of health-related segments about non-sensitive conditions such as dry skin.

Social Platforms: You also can engage with our brand, use chat or try-it-on features, applications, log into our sites via social media platforms, such as Facebook (including Instagram) or Google. When you engage with our content on or through social media or other third party platforms, plug-ins, integrations, or applications, these platforms may ask your permission to share certain information with us (example: name, gender, profile picture, likes, interests, demographic information). Such information is shared with us subject to the platform privacy policy. You can control the information that we receive by changing your privacy settings offered by the relevant social media platform.

Why We Collect Information?

How We Share Information

We will not sell your Personal Information to third parties.

Third Parties providing services on our behalf: We share information with third party service providers fulfilling the above purposes on our behalf, including service providers that host or assist with the technical operation of our Sites.

Information technology vendors that provide information technology services; analytics, and research vendors; fraud prevention, legal, compliance, and risk management vendors; order processing fulfillment vendors who process orders, transactions, and payments, provide customer service, loyalty program administration, and redemption services; marketing and advertising vendors, social media, or other third parties that participate in or administer our promotions, contests, sweepstakes, surveys or provide marketing or promotional assistance. We may also share information with third parties to help us identify your online preferences, including the ads with which you interact. This data may be matched with information that we process about you to provide a better experience using our websites and products. These third parties may use this information for their internal business purposes, such as process or product improvement, but are not permitted to use personal information for their own independent marketing or other purposes. We may also share non-identifying information, such as aggregate statistics or usage information, with third parties.

Categories of Information shared include identifiers, internet or network activity, geolocation data, purchasing information, protected classifications, professional or employment-related information, audio-visual information, geolocation information, payment information, and inferences generated from the foregoing categories of information.

Your agreement to have your Personal Information Shared: In connection with advertising or our Sites, you may be asked to receive information and/or marketing offers from someone else, or to otherwise consent to the sharing of your information with a third party, including social networking sites such as Facebook or Twitter. For example, we share information (via cookies) with third party marketing and advertising networks and social media to serve you tailored and personalized advertisements when you permit the use of cookies via our cookie manager. If you agree to have your Personal Information shared with a third party, it will be subject to the privacy policy and business practices of that third party.

Business Transfers: We share information with other entities and affiliates of the Kosmoderma Clinics & Spas Pvt Ltd. As we continue to develop our business, we may sell or purchase assets. If another entity acquires us or our assets, or assets related to the Sites, Personal Information, and any other information that we have collected may be disclosed to such entity as one of the transferred assets. Also, if any bankruptcy or reorganization proceeding is brought by or against us, all such information may be considered an asset of ours and as such may be sold or transferred to third parties.

Legal Disclosure: Kosmoderma may transfer and disclose information, including your Personal Information, and any other information that we have collected, to third parties to comply with a legal obligation; when we believe in good faith that the law requires it; at the request of governmental authorities conducting an investigation; to verify or enforce our Terms of Use or other applicable policies; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of third parties, visitors to our Sites or the public.

Your Privacy Rights, Your Choices

You may change your preferences and unsubscribe from email services from our brands by: (i) modifying your registered user information on the Sites; (ii) sending us mails to the email address listed in Contact Us located at the end of this notice; or (iii) following the unsubscribe instructions in the communication that you receive.

In accordance with our routine record keeping, we may delete certain records that contain Personal Information you have submitted through the Sites. We are under no obligation to store such Personal Information indefinitely and disclaim any liability arising out of, or related to, the destruction of such Personal Information. In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons.

We will retain your Personal Information for as long as your account is active or as needed to provide you services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to cancel your account or request that we no longer use your Personal Information to provide you services, contact us via one of the methods listed in Contact Us located at the end of this Privacy Notice. We do not control certain privacy settings and preferences maintained by our social media partners like Facebook and Twitter. If you wish to make changes to those settings and preferences, you may do so by visiting the settings page of the appropriate social media site.

MOBILE

You may at any time opt out from push notifications and allowing Kosmoderma to access location data by adjusting the permissions in your mobile device. You can stop all further collection of information by our mobile applications by uninstalling the mobile application. Please note that if you uninstall the mobile application from your mobile device, the unique identifier associated with your mobile device will continue to be stored. If you re-install the application on the same mobile device, we will be able to re-associate this identifier from your previous transactions and activities.

COOKIES, INTEREST-BASED ADVERTISING AND ADCHOICES

If you would prefer not to accept cookies, you can manage your cookie preferences by clicking on the “Cookie Settings” button located on the bottom of the website homepage. You cannot disable essential cookies. We use certain analytics services, such as Google Analytics, to gather information about our site visits or mobile app usage.

You can also change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; or set your browser to automatically reject any cookies. However, please be aware that some features and services on our Sites may not work properly because we may not be able to recognize and associate you with your account. In addition, the offers we provide when you visit us may not be as relevant to you or tailored to your interests. To learn more about cookies, please visit https://www.allaboutcookies.org.

We use third party companies to serve advertisements, measure the performance and engagement with our ads, provide analytics, preferences, and interest information. In some instances, these ad network providers, social platforms, sponsors, and/or analytics service providers may use their own tracking technology to capture information about your device, use, and engagement online.

We may recognize your information across different devices that you use or log in from (i.e. computers or mobile devices.) We may recognize that one cookie ID (i.e. from a computer) may be connected to another device (i.e. smart phone) by the device ID or log in. This may result in you searching for one of our products on one device but seeing an ad later for that product on another device. By knowing what devices are being used by a person or household helps us limit the number of times you may see the same ad across different devices. We may also combine information we collect from your devices with other information we have about you, such as your account information, services, transaction history, and interaction with our sites.

You can also opt out of certain targeted advertising programs by clicking on the AdChoices icon that appears on our Site footers and may appear on our advertising. Even if you opt-out of targeted advertising, you may still see our advertisements while you are browsing, but they may not be targeted to you based on your interests.

Some social networks (like Facebook / Instagram ), allow you to exercise ad choices, limit data collection and clear your history on that platform as well. For your convenience we have provided the links to some of the social networks:

Facebook –

https://www.facebook.com/ads/preferences/?entry_product=education_page

Instagram –

https://www.facebook.com/ads/preferences/?entry_product=education_page

Twitter –

https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads

Google –

https://adssettings.google.com/authenticated

TEXT/SMS MESSAGE CONSENT AND OPT-OUT

If you choose, you can provide your mobile phone number to receive text message alerts from our stores or sites to receive a product and/or event information, tips or promotions. You agree that by providing your mobile phone number you expressly consent to receive automated marketing text messages from us to the mobile phone number provided. Consent is not required to purchase goods or services. Message and data rates will apply and you should check the rates of your mobile carrier. You can opt out from further text marketing also by following the respective instruction in the text/SMS link.

We may share your mobile phone number with service providers with whom we contract to assist us with the above activities, but we will not share your mobile phone number with third parties for their own marketing purposes without your consent. Text Messages are distributed via third party mobile network providers and, therefore, we cannot control certain factors relating to message delivery. Depending on the recipient’s mobile carrier, it may not be possible to transmit the text message to the recipient successfully; nor is content available on all carriers. We do not claim or guarantee the availability or performance of this service, including liability for

CHILDREN: Kosmoderma sites are not directed to children under 13. We do not knowingly collect, use or disclose personally identifiable information from anyone under 13 years of age. If we determine upon collection that a user is under this age, we will not use or maintain his/her Personal Information without the parent/guardian’s consent. If we become aware that we have unknowingly collected personally identifiable information from a child under the age of 13, we will make reasonable efforts to delete such information from our records. If you believe that we might have any information from or about a child under age 13, please contact us through one of the methods listed in the Contact Us section at the end of this notice.

Parental Consent: Minors between 13 years of age and the age of majority in their state must ask their parent or guardian for permission to use any Kosmoderma properties.

Parental participation: We strongly recommend that minors 13 years of age or older ask their parents for permission before sending any information about themselves to anyone over the Internet and we encourage parents to teach their children about safe internet use practices.

SECURITY OF YOUR INFORMATION

Kosmoderma maintains reasonable safeguards to protect Personal Information against loss, unauthorized use, disclosure, or destruction and when transferring information for processing and requires third parties providing services on our behalf to do the same. However, no electronic data transmission or storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure or warrant the security of any information you transmit to us.

OTHER SITES

The Sites may contain links to third party sites that are not owned or operated by Kosmoderma. This includes links from advertisers, sponsors, and/or partners that may use our logo(s) as part of a co–branding or co–marketing agreement. We do not control, recommend or endorse and are not responsible for these sites or their content, products, services, or privacy policies or practices. These other sites may send their own cookies or other tracking technologies to your device, they may independently collect data or solicit Personal Information and may or may not have their own published privacy policies. You should also independently assess the authenticity of any site which appears or claims that it is one of our Sites (including those linked to through an email or social networking page). The Sites may make available chat rooms, forums, message boards, and news groups. Remember that any information that you disclose in these areas becomes public information and is not subject to the provisions of this Privacy and Cookie Notice.

CHANGES AND POLICY UPDATES

Please note, we may change information on the Sites and/or this Privacy Policy at any time and any changes will be effective immediately upon the publication of revisions.

CONTACT US:

Kosmoderma Corporate Office

Address: #25/1, 1st Floor, Shama Rao Compound, P Kalinga Rao Road Bangalore 560027

Email- [email protected]

Phone- 8867136655

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